I have been a client of Halstead Insurance for about 25 years. Have always had great service and the most important time that I needed them, they delivered an exceptional experience. I had an accident on Rte 2 W. A car accident where I was not at fault. I called the office and immediately was informed of the claims process and that they were available to help me out every step of the way. I received a check within two weeks of calling the agency and was able to get back on the road and to my regular routine. I refer my friends and know many who have benefitted from the family atmosphere and excellent service. Customer for life!
- Michael Driscoll
To the Halstead Staff & family, We thank you so much for your assistance and advice during our claim. It wasn’t just the help with the necessary paperwork and working with the company adjuster… But the thoughtful and kind way you helped us that meant so much. It is a very comforting feeling to know how strongly you advocate for your clients. Thank you so much.
- The Boudreau family
As a new client, I wanted to let you know how nice it was to work with Nicole and your entire staff on my first home-owners policy. The patience, knowledge & professionalism she offered me in explaining my policies coverage's and important endorsements was appreciated. She really took her time to walk me through the whole process. I will be honest in the fact that I did shop other agents and I have to say no one could come close to how nice and professional Nicole was. You are Lucky to have her as part of your agency team. Thank you.
- Mr. Lynch
I just thought you should know how good that Diana is." I shopped my insurance policies as I don’t want to spend a nickel more than I need to pay. But after learning about all my coverage & endorsement options, I was extremely impressed with the education, honesty & value I got in dealing with Diana and Halstead Insurance. Thanks.
- Dr. Esper
Dear Mr. Trapasso I recently filed a claim on my homeowner's insurance policy through your Agency for damage to the roof during one of the blizzards that hit this winter. I'm not a skeptic my nature but I did expect the whole claim process to be a bit of a hassle that would possible take several months to resolve. Well, I must admit that my perception was completely off base. The response and service I received from you and your staff was nothing less that exceptional. My claim was submitted and resolved in less than two weeks to my complete satisfaction. It was truly a pleasure to be treated in such a personal yet professional manner by the Halstead Insurance Agency Team. You folks really know the meaning of Customer Service and I commend you for the way you do business.
- Sincerely, Mark R. LaViolette
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